1. White Rock Beach Club General Terms & Conditions

  • Operating Days & Hours
    • The opening hours of White Rock Beach Club vary between facilities. Please refer to the White Rock Beah Club website for the hours of operation
    • The management of White Rock Beach Club reserves the right to change the operation days and hours as it deems fit without prior notice
    • White Rock Beach Club will not open on Nyepi (Silence Day) in accordance with Balinese custom
  • Booking & Reservations
    • All prices are in Indonesian Rupiah (IDR)
    • All prices are subject to government tax of 10% and service tax 11%
    • Full payment is required to secure the booking and is non-refundable
    • Website reservation is not applicable for group bookings. Group bookings for several events will be treated as such and arranged by our Sales team member
    • Accepted payment methods include online systems, bank transfer, debit/credit card
    • All prices are subject to change without prior notice
    • Upon completing the booking, an automatic e-booking confirmation will be emailed to the designated email address
    • Guest must present the booking confirmation either in hard copy or on a mobile device along with a valid ID upon arrival at reception. Failure to present the booking confirmation or valid ID in the booking name will result in the reservation being denied, and no refunds will be provided.
  • Refund Policy
    • If management has to close the operation for any reason, prior reservations will be refunded 100% or issued as an E-Voucher valid for 6 months, redeemable for the full amount of the paid booking.
  • Cancellation and No-show Policy
    • If a reservation is cancelled, the deposit will not be refunded
    • Final payments are non-refundable and non-transferable
    • Failure to attend on the day of booking without further notice is considered a no-show, and any payments will be non-refundable
  • Amendments Policy
    • Date change/revised date requests are available a maximum of 2 times. Requests must be submitted to our reservation team
    • Revised dates are available within 180 days from the original booking date
    • Payments will be treated as floating deposits, and rates will refer to the reschedule rate
    • Please note: reservation office hours are 9 AM to 7 PM daily. Requests submitted outside of office hours will be responded to the following morning
    • White Rock Beach Club terms & Conditions may be amended or modified without prior notice
    • White Rock Beach Club reserves the right to change venue layout at any time without prior notice
    • We may close the entire beach club, specific areas, and/or the beach on a permanent or temporary basis at any time. If your reservation is affected, White Rock Beach Club reservation will contact you as soon as possible and provide alternatives
    • We reserve the right to modify these conditions at any time
  • Losses
    • White Rock Beach Club Bali is not responsible and will not be held responsible for any loss of personal belongings of members, visitors, and guests.
    • Lost and Found matters should be directed to Housekeeping and will be recorded on the Lost and Found report by a White Rock Beach Club Bali employee
  • Weapons
    • No weapons, firearms, or dangerous items are allowed inside the venue, with the exception of White Rock Beach Club’s in-house Police or when Police or Army are escorting VIP Guests, Politicians, etc.
    • Armed members of the Bali Polda forces are stationed at White Rock Beach Club entrances and seawall to act as a deterrent and take action if any act of terrorism is carried out on White Rock Beach Club property. They are stationed at White Rock Beach Club’s discretion
  • Prohibited Items
    • Security check: All bags and other goods in your possession will be checked upon entering White Rock Beach Club premises. Any items not permitted will be labelled and held by security until departure.
    • Food & Beverage policy:
      1. Outside food is not permitted. Please leave it with security, and you may claim it back on your way out
      2. Outside beverages are not permitted: Wine, Champagne, Spirit are allowed depending on our bottle availability and are subject to corkage fees.

Corkage fees:

      • Corkage Spirit : IDR1,500,000++ per bottle
      • Corkage Wine : IDR750,000++ per bottle
      • Corkage Champagne : IDR1,200,000++ per bottle
      • Corkage Cake : IDR500,000++ per cake
    • Filming & Photography Policy, smartphone cameras are welcome at White Rock Beach Club. We do not permit hand-held cameras, video cameras, drones, or telescopic lenses for privacy and security reasons. Please leave this equipment inside your vehicle or with security, and you may claim it back on your way out. Permits for professional photo or video taking inside the venue should be arranged in advance with our Marketing team.
    • No Pets are Allowed, any kind of pets are not allowed inside the venue due to safety reasons and for the convenience of our guests
    • Helium Balloons are not Permitted. Decoration permit should be arranged in advance with our management.
    • Illegal Substances are not allowed inside the venue. Indonesia carries severe penalties for the possession of illegal drugs. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. The authorities will be notified immediately without warning
  • Management and Staff
    • All members and guests are expected to treat all White Rock Beach Club with the utmost decency and respect
    • White Rock Beach Club maintains a zero-tolerance policy towards any disrespect shown towards its staff or customers. As such, the management reserves the right to evict any individual upon substantiated reports of disrespect towards White Rock Beach Club staff or guests. By ensuring mutual respect and cooperation, we aim to foster a harmonious and enjoyable environment for all guests and staff members alike.
  • Conduct of Persons at White Rock Beach Club Bali
    • White Rock Beach Club uphold a zero-tolerance policy towards behaviour that disrupts the enjoyment of our venues by other guests. The following actions are considered breaches of the rules at White Rock Beach Club.
    • Subjecting another member or staff to physical or verbal abuse, including the use of profanity, threats of violence, or engaging in threatening, offensive, or harmful conduct.
    • Disrupting the operations of White Rock Beach Club Bali by contradicting or questioning instructions issued to staff by management.
    • Broadcasting, publishing, or assisting in the dissemination of any statement that could be interpreted by management as detrimental to the reputation of White Rock Beach Club Bali, including its members, management, and staff.
    • Management has been authorized by the operator to promptly remove from the White Rock Beach Club Bali venues any person who breaches the rules relating to conduct
    • White Rock Beach Club Bali reserves the right to immediately evict any individual or group causing excessive damage or nuisance, or engaging in unlawful activities. If necessary, the relevant Indonesian authority will be contacted. The decision of White Rock Beach Club Bali is final, and no refunds will be provided
  • Interpretation of White Rock Beach Club Rules
    • In the event of any ambiguity in the interpretation of the White Rock Beach Club rules, the Management’s opinion on the matter shall be final.
  • Adult Only Areas
    • The main pool is designated as adult-only, restricted to individuals aged 12 years and over. Children are not permitted in this area
  • Children, Wheelchair & Baby Stroller Access
    • Children are welcome at White Rock Beach Club. Please observe all regulations at all times. Children must be supervised by an adult at all times. Supervision of children is the sole responsibility of the parent/guardian. White Rock Beach Club is not responsible for the supervision of children or for any injury or damage that occurs on the premises as a result of children not being supervised
    • Children remain at all times the responsibility of a parent, who is expected to ensure that they act in a reasonable manner without causing undue disturbance to other guests.
    • The children’s pool is allocated for children aged 2 to 5 years old
    • The restaurant and restroom facilities are accessible to wheelchairs and baby strollers.
  • Swimming Pools
    • Guests using the swimming pool do so at their own risk and responsibility
    • Appropriate swim attire must be worn at all times. Nudity is not allowed.
    • No child is allowed in the pool area or in the pool unless accompanied by an adult. Any adult bringing children into the swimming pool shall be responsible for their safety
    • White Rock Beach Club staff reserves the right to restrain and take necessary action against any person who does not follow directions, causing danger to themselves or others.
    • Running and shouting around the pool area are not permitted
    • No person shall be allowed near the pool area during a thunderstorm or lightning.
    • Persons with sores, evidence of skin diseases, or wearing bandages of any kind will not be permitted to use the pool.
    • No metal articles, large inflatable toys, or toys of a hazardous nature will be permitted in the pool area.
    • White Rock Beach Club shall not be held responsible for accidents to bathers using the pool and to any other persons in the vicinity of the pool area.
    • White Rock Beach Club Bali shall not be responsible for any injury, death, illness, or any loss or damage in the White Rock Beach Club facility whatsoever, however caused, sustained, or incurred out of, or in any way connected with the use, whether proper or otherwise, of the Swimming Pool area, whether defective or otherwise.
  • Security and Emergency Procedures
    • For the protection of White Rock Beach Club Bali facilities and members/visitors/members’ guests, all patrons are encouraged to familiarize themselves with all security and emergency measures implemented by White Rock Beach Club Bali. In times of emergency, please obey all instructions given by staff, who have been trained to handle such situations
  • Legal Drinking Age
    • The legal drinking age in Indonesia is 21 years. White Rock Beach Club may request photo ID to show proof of age at any time
    • Alcoholic beverages will not be served to persons under 21 years of age
  • Table Reservation (Daybed Restaurant & Bar)
    • Table reservations may be released 30 minutes after the reservation time if no one has arrived to confirm the booking
    • Restaurant and bar reservations are required for parties of 4 guests or more. Please contact our Reservation team if your plans change. If a guest is late by 30 minutes or more without any communication with our team, we will offer the seat to arriving guests and cancel your reservation
  1. Special Events

    • Additional terms and conditions may apply for Special Events. Please refer to the relevant webpage for details
  1. Disclaimer

    • White Rock Beach Club Bali shall not be responsible for any injury, death, illness, or loss or damage to property whatsoever, howsoever caused, sustained, or incurred out of, or in any way connected with the use, whether proper or otherwise, of any of the White Rock Beach Club Bali Facility, whether defective or otherwise. Specifically, it is an ongoing condition of entry that all guests understand and accept the following
    • By participating, you accept the inherent risks of possible injury or harm associated with activities at our beach club and the inherent risks associated with any activity in or near water.
    • We will not be liable for any personal injury or loss where negligence cannot be attributed to the owners and staff of White Rock Beach Club.
    • All personal belongings are solely the responsibility of the guest. White Rock Beach Club takes no responsibility for lost, damaged, or stolen items.
    • Guests assume and accept all risks related to participation by them and their families in activities organized by White Rock Beach Club or undertaken in the White Rock Beach Club Facility
    • Guests grant permission to the Management, Staff, and White Rock Beach Club Bali to act on their behalf according to their best judgment in any emergency affecting themselves and their families which may occur while they are attending activities organized by White Rock Beach Club Bali.
    • Guests authorize White Rock Beach Club to arrange for them or their families to be administered such medical attention and to have them brought to a medical facility as deemed appropriate by White Rock Beach Club.
    • Guests agree that all and any medical or hospitalization charges relating thereto will be entirely their responsibility and not the responsibility of White Rock Beach Club.
    • Guests specifically absolve White Rock Beach Club Bali of any and all responsibility for personal accidents, injuries, or damages sustained by them and their families while in the White Rock Beach Club Bali Facility or during their participation in activities organized by White Rock Beach Club Bali
    • Release White Rock Beach Club Bali irrevocably from any and all personal and corporate liability claims.
    • Guests agree to take out insurance cover deemed by them to cover activities to be carried out by White Rock Beach Club in relation to them and their families
    • Guests acknowledge that White Rock Beach Club Bali is not obliged to and may not purchase insurance coverage in respect of personal accidents, injuries, or damages sustained by them and their families during activities supervised by the White Rock Beach Club Bali Facility
    • Guests indemnify White Rock Beach Club in full against all claims, losses, damages, costs, and expenses which White Rock Beach Club may suffer or incur as a result of or in connection with the breach by such Member, their spouse (if any), or guests of any of these Rules and Regulations, or any applicable rules or regulations in use in any manner White Rock Beach Club, and each guest shall forthwith on demand pay in full to White Rock Beach Club Bali such claims, losses, damages, costs, and expenses
    • The Operator shall be solely responsible for any provision of finance to White Rock Beach Club Bali and for ensuring that at all times, White Rock Beach Club Bali complies with all statutes, rules, regulations, and governmental and regulatory requirements applicable to the operation and business of White Rock Beach Club.
    • Guests understand that photos and video footage may be taken for advertising, promotion, and marketing purposes
  1. Privacy Policy

  • Data Protection, Privacy & Security
    • We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance with data protection laws
    • We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully
    • In this Privacy Policy, references to “we” or “us” are to PT. Graha Bali Samudra as White Rock Beach Club, a company incorporated in Indonesia with its registered office at Jl. Bali Cliff, Ungasan, Kuta Selatan, Kabupaten Badung, Bali 80361. We will be the controller of any personal data processed as described in this Privacy Policy

Types of personal data, we may collect and process the following types of personal information:

    • Name, last name, and other identifying information
    • We may record your name, title, date of birth, and nationality
    • Your contact details and personal account or registration details
    • Your contact details, including your email, telephone number (home, mobile, and/or business), and home and/or office address, as well as your company name
    • Information about your reservations, bookings, and purchases
    • When you make a reservation with us, we collect and process your information, including details about your booking, prices, and the date of your reservation or booking. Additionally, we also collect and process information relating to your purchases
    • Information about your payment
    • When you purchase tickets or other products we offer, payment is processed through a secure third-party online payment gateway. White Rock Beach Club does not collect credit card details
    • Information regarding your travel
    • When you book with us, we process information related to your booking, such as your ticket, order confirmation, check-in (when you arrive), and any special requests you may have. At your request, we may also record any detailed information such as medical conditions to meet your medical needs or dietary requests you have, or any additional assistance you require to help us serve you better
    • Your White Rock Beach Club membership
    • When you join our membership program, we collect your information, such as your name, nationality, date of birth, email, and phone number. We also process your membership number, rewards and benefits, type and level of membership, check-in history, complaints, requests, and other information related to your membership.
    • Communications record with the guests
    • When you send us an email, telephone, or other communication, or interact with us through our social media channels, we may record your communication with us. Our customer service team will register your questions, complaints, needs, or other purposes in our database. We may also collect information you choose to share with us, such as when you fill out our customer survey, suggestion or complaint form, or submit for a contest held by us. Should these contests be in conjunction with other partners, these partners will also have access to registration data.
    • Use of our website, social media accounts, and other digital media
    • When you visit our website or social media accounts, we may collect information such as your IP address, browser type, operating system, referring website, and web-browsing behavior.
  • Sensitive Information
    • We consider certain categories of personal information, such as medical conditions and special service requests (such as special meals or assistance), to be sensitive data. We may collect, use, and share sensitive information with third parties for purposes stipulated in this privacy policy. For example, we maintain records of customers who are alleged to have committed a crime or endangered the safety of others
    • You may also choose to share sensitive information with us, such as your medical condition if you require medical assistance or if you have provided written evidence to attend our venue with such a medical condition, or if you request a special meal due to religious considerations. By providing information that may be considered sensitive, you agree that we may collect, process, and share this information with our third parties to help tailor our service to you, as described in this privacy policy. If you choose to withdraw your consent, we may not be able to provide the service you have requested
  • Collection of Information
    • White Rock Beach Club may collect your personal data in various ways, such as when you make a booking, use our website, register for membership, purchase our products through one of our travel agency or partner websites, or communicate with us via social media, reservations centre, and other indirect channels
    • We may receive information about you from our group (White Rock Beach Club Bali Group), partners, service providers, third parties contracted with us, or public authorities who are legally entitled to disclose that information
    • When you choose to use a third-party platform to make a booking, such as a travel agent or online sales agent, or when booking through a media partner, we may receive your personal data from them. You are also subject to their privacy policy. Additionally, when you make a purchase through our partners, they may share your booking reference, name, email, phone number, and ticket number with us
  • Use Your Information
    • By accessing our website through any means, including travel agencies and other indirect channels, you agree that your personal information may be collected, stored, used, and shared by us, our partners, third parties we work with, or other institutions legally entitled to inquire with us regarding legal matters, for the following purposes
      • To comply with legal interests and regulatory compliance requirements applicable within and outside the territory of Indonesia to White Rock Beach Club
      • To provide our services to you during your time with us
      • To identify you for emergency purposes
      • To announce and notify you regarding your booking with us
      • To enhance our promotional or marketing efforts at White Rock Beach Club or with other parties contracted with us
      • To store your personal data for a period of time in accordance with applicable laws and regulations
      • To facilitate our membership program
      • To create a profile for consumer behavior
  • Legal Basis for Procession Your Information
    • Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
    • However, we will normally collect personal information from you only: (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.
    • If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you don not provide your information)
    • Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
  • Disclosure of Your Information
    • We may disclose your personal information to third parties for the following purposes:
      • To facilitate your bookings with us
      • To provide your booking arrangement with us, we may disclose your personal data with our group (White Rock Beach Club Bali) and other companies involved. When you purchase our services through a travel agent or other third party, we also disclose your personal data.
      • To support services associated with your booking
      • We cooperate with third parties to provide our services, such as IT support providers, social network providers, marketing agencies, banks, and our insurance provider, as well as hotels. All such third parties will be required to adequately protect your personal data and only process it in accordance with our instructions.
      • To support our membership program
      • We disclose your personal data to our group (White Rock Beach Club Bali), banks, and our affiliated partners when you use your membership to purchase products or services within our group or partners.
      • To comply with legal obligations
      • If we are under a duty to disclose or share your information to comply with any legal obligation or orders by authorized institutions, or to enforce or apply our policies and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organizations for the purposes of any criminal offenses
      • To enhance our marketing purposes
      • We may disclose your personal data within our group or to third parties contracted with us for direct marketing purposes
      • These parties’ use of your personal data may be subject to their own privacy policies, which we suggest you familiarize yourself with in the relevant circumstances set out above.
  • Your Rights
    • You have the following data protection rights:
      • You can request access to and be entitled to update and amend your personal data for our membership program
      • In addition, you can object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. You can exercise these rights by emailing us at info@whiterockbali.com with the subject line “Customer Rights-Data Protection”.
      • Similarly, if we have collected and processed your personal information based on your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted on lawful processing grounds other than consent. However, please be informed that withdrawing your consent may have implications for the services provided to you
      • You are welcome to exercise any other rights under applicable data protection laws and regulations by emailing us at info@whiterockbali.com with the subject line “Customer Rights”.
  • Updating This Privacy Policy
    • White Rock Beach Club Bali may transfer your personal data to countries other than your country of residence. We do this to fulfil your booking arrangements or because our group companies, partners, or service providers have operations worldwide. When required, White Rock Beach Club will ensure adequate protection to comply with international data transfer requirements under applicable data protection laws
  • Contacting White Rock Beach Club
    • If you have any questions, comments, or complaints about this privacy policy, please contact us using the details below with the clear subject line (Privacy Policy).
      Graha Bali Samudra as White Rock Beach Club address: Jl Bali Cliff, Ungasan, Kuta Selatan, Kabutpaten Badung, Bali 80361 Email: info@whiterockbali.com

This agreement is made in the Republic of Indonesia and shall be governed by and constituted in accordance with the laws of the Republic of Indonesia. Any disputes will be settled in Bali, Indonesia.

Payment constitutes acceptance of all White Rock Beach Club terms and conditions

Upon entry to any White Rock Beach Club venue, guests acknowledge and agree to all of the above terms and conditions.

White Rock reserves the right to revise entrance policies in accordance to Season, Public Holidays and/or Events. Updates are published through our website and social media channels