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TERMS & POLICY   PRESS

Our Terms & Policy

BOOKING AND PAYMENT POLICY
  • All prices are in Indonesian Rupiah (IDR).
  • All prices are subject to government tax 10% and service tax 7%.
  • All payment of minimum spend will be settled in advance and non-refundable to secure the booking except for Restaurant and Bar.
  • Website reservation is not applicable for group booking. Group booking for special events will be treated individually and arranged by our Sales team.
  • Please note that the payment of your reservation is non-refundable, even in the case of inclement weather. We will re-allocate your reservation without any guarantee of alternative seating option and the minimum spend still applies.
  • We accept the payment in Cash (Indonesian Rupiah) and debit/credit cards. Accepted cards are Visa and MasterCard.
  • All prices are subject to change from time to time without prior notice.
  • After the reservation is done, an email will be sent to you as the confirmation of your booking at White Rock Beach Club.
CANCELLATION
  • Please note that the payment of your reservation is non-refundable, even in the case of inclement weather. We will re-allocate your reservation without any guarantee of alternative seating option and the minimum spend still applies.
  • Customer will not receive any form of refund.
FOR THE SAFETY AND SECURITY OF OUR GUESTS AND IN ACCORDANCE WITH HOUSE POLICIES,
PLEASE NOTE FOLLOWING RULES:

NO OUTSIDE FOOD & BEVERAGES

Outside food and beverages are not allowed inside the venue.
You could leave them with the Security and claim them back on your way out.

NO PETS ALLOWED

Any kind of pets are not allowed inside the venue due to safety reasons
and convenience of our guest.

FILMING AND PHOTOGRAPHY

Professional camera or drone are not allowed inside the venue due to privacy of our guests.
The permit of the professional photo or video taking inside the venue should be arranged in advance to our Marketing team.

WHEELCHAIR & BABY STROLLER ACCESS

The restaurant and restroom facilities are accessible to
wheelchairs and baby-strollers

RESTAURANT & BAR RESERVATION

Restaurant and bar reservation is required for 4 guests or more. Please contact our Reservation team if the plans changed. If the guest is late by 30 minutes or more without any words to our team, we would offer the seat to guest on arrival and cancel your reservation.

NO WEAPONS

Any sharp weapons and props are not allowed inside the venue except for
special occasions like the safety reasons of executive and important guest.

SECURITY CHECK

Every vehicle and the guest belongings like bags, purse,
and backpack will be checked by our Security team.

Children Policy

CHILDREN ARE WELCOME AT “WHITE ROCK”. PLEASE OBSERVE FOLLOWING REGULATIONS AT ALL TIMES

  • All children must be under supervise and accompanied by a responsible adult at all times.
  • All children must remain dressed throughout the day and wear appropriate swimwear if they were to use the pool.
  • Children pool is allocated for 2 – 5 year old.

White Rock reserves the right to revise entrance policies in accordance to Season, Public Holidays and/or Events.

Updates are published through our website and social media channels